Notes

How to fix the things that go wrong with a small business's website and Google listing. Do it yourself, or text me and I'll do it.

My Google listing is wrong

How to answer a bad Google review without making it worse
What to write when a customer leaves a bad Google review, how to post the reply, and when you can ask Google to remove one.
How to change your hours on Google, and set holiday hours
Fix the hours Google shows for your business and add Christmas or long-weekend hours, in a few minutes from your phone or computer.
How to get more Google reviews without being pushy
The review link and QR code Google gives you, where to put them, and what Google bans so your reviews don't get removed.
Google says my business is closed. Here's how to fix it
Why Google shows your business as closed when you're open, and the steps to switch it back to open in a few minutes.
What photos to put on your Google listing, and how to add them
Which photos help people choose you from Google, the size and format Google wants, and how to add them from a computer.

Your website still shows last year's prices. How to get it fixed today
Three ways to get wrong prices, hours or a phone number off your website, starting with the one you can do in ten minutes.

Cancelling Wix or GoDaddy without losing your address
How to leave a website builder and keep your domain, in the right order, so your site, your email and your address don't disappear.
Do I own my website? How to check in two minutes
Find out who your domain is registered with, when it expires, and whether you can sign in. Three checks, no tools to install.
Your web designer stopped answering. How to get your site and domain back
What to do when the person who built your website won't reply, in order: find your domain, ask for the transfer code, and keep your address.

What a small business website costs in Canada, and what the monthly part pays for
What you pay for a website in 2026, from a few dollars a month for a builder plan to a few thousand dollars up front, and what each price covers.
Wix, Squarespace, or a person who does it for you
Which of the three suits a small business owner, who each one is for, and where the builders beat having someone do it.

What a gift shop's website needs so people come in
A shopper deciding whether to visit asks four things in order. Here is what to show on your site to answer them, and what almost no local shop shows yet.
Online booking for a salon or clinic: what you need, what you don't
What a new client asks before booking a salon or a massage clinic, in order, and what the Vernon sites I read answer and skip.
What a painter's website needs so people text for an estimate
A homeowner choosing a painter asks four things in order. Here is what to put on your site to answer each one, and the two things none of the Vernon painters show.
What a plumber's website needs so people phone you instead of the next one
A homeowner with a leak asks four things in a row. Here is what to put on your site to answer each one before they scroll.
What a restaurant's website needs so people book a table
A diner deciding where to eat asks four things in order. Here is what to put on your site to answer each one, and what almost no Vernon restaurant shows.